Terms

The General Terms and Conditions of Service (hereinafter referred to as the GTC) contain the general contractual terms and conditions for the use of the webshop (https://lelekkapu.hu) operated by Edina Góra, a sole proprietor, as the Service Provider. Please use our services only if you agree with all of its points and consider them binding on you. This document will not be filed, it will be concluded exclusively in electronic form (it does not qualify as a written contract), it is written in Hungarian, and it does not refer to a code of conduct.

1. SERVICE PROVIDER DATA

• Name: Edina Góra sole proprietor (self-employed / Canary Islands)
• Headquarters: Carretra General 75B, Fase II. viv. 107, Puerto de la Cruz, 38400, Santa Cruz de Tenerife, Spain
• Postal address: Carretra General 75B, Fase II. viv. 107, Puerto de la Cruz, 38400, Santa Cruz de Tenerife, Spain
• Email address: info@lelekkapu.hu; edina.gora@gmail.com
• Website: lelekkapu.hu

Hosting provider:

• Company name: Tárhely.Eu Service Ltd.
• Address: 1097 Budapest, Könyves Kálmán Boulevard 12-14.
• Phone number: +36 1 789-2-789
• Tax number: 13962982-2-42
• Website: storage.eu

2. BASIC PROVISIONS

2.1. Hungarian law shall govern any issues not regulated in these Regulations and the interpretation of these Regulations, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code („Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society. The mandatory provisions of the relevant laws shall apply to the parties without any separate stipulation.

2.2. These Regulations shall be effective from January 1, 2022 and shall remain in effect until revoked. The Service Provider shall be entitled to unilaterally amend the Regulations. The Service Provider shall publish the amendments on the websites 11 days before their entry into force. By using the website, the User agrees that all regulations relating to the use of the website shall automatically apply to him/her.

2.3. If the User enters the website operated by the Service Provider or reads its content in any way - even if he is not a registered user of the website, he acknowledges the provisions of the Regulations as binding on him. If the User does not accept the terms and conditions, he is not entitled to view the content of the website.

2.4. The Service Provider reserves all rights to the website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part thereof without the written consent of the Service Provider.

3. REGISTRATION, PURCHASE

3.1. By registering and purchasing on the website, the User declares that he/she has read and accepts the terms of these GTC and the Data Management Information (https://lelekkapu.hu/adatvedelem/) published on the website, and consents to the data management. The User is obliged to provide his/her own, real data during registration and purchase. In the event of false data provided during registration and purchase, or data that can be linked to another person, the resulting electronic contract is null and void. The Service Provider excludes its liability if the User uses its services in another name or with the data of another person. The Service Provider is not liable for any delivery delay or other problems or errors attributable to data provided incorrectly and/or inaccurately by the User. The Service Provider is not liable for any damages resulting from the User forgetting his/her password or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

3.2. The products displayed on the website can only be ordered online. The prices displayed for the products are in euros and are exempt from VAT.

3.3. On the website, the Service Provider displays the name and description of the product in detail; images and photos of the products may appear, which in some cases may differ from reality and are included as illustrations.

3.4. If a promotional price is introduced, the Service Provider will fully inform Users about the duration of the promotion.

3.5. By paying the purchase price, the consumer acquires the right to use the product exclusively for his own purposes. The purchased product is protected by copyright, and its reproduction, transfer, or resale is prohibited without the written consent of the Service Provider.

3.6. The purchased virtual event ticket products are associated with services or events, and the online materials available for purchase, depending on the product, are either sent out or the User receives perpetual access by default (but no later than until the Service Provider's website is discontinued). Any access period other than this is indicated in the description of each virtual product.

4. ORDER PROCESS

4.1. The User can start shopping without registering, or register first, log in to the website and then start shopping. The virtual products available on the website (event tickets, services, pdf books) can only be purchased (in the case of paid products) or downloaded (in the case of free products) after registration, as the User can only view them on the Service Provider's website. 

4.2. The User selects the product they wish to purchase and sets the quantity of the product.

4.3. The User places the selected product(s) in the cart. The User can view the contents of the cart at any time by clicking on the "cart" icon.

4.4. If the User wants to add more products to the cart, he/she selects the „CONTINUE SHOPPING” button. If he/she does not want to purchase more products, he/she checks the quantity of the product he/she wants to purchase. By clicking on the „delete” (“x”) icon, he/she can delete the product(s) from the cart. If he/she changes the quantity of the product he/she wants to purchase, the contents of the cart will either be updated automatically or he/she can update it by clicking on the „Update Cart” button. To finalize the order, the User clicks on the ”Proceed to checkout” button.

4.5. The User provides the billing information required for the purchase and the e-mail address required for registration. The User can also send the Service Provider a note about the order (e.g. gate code, who will receive it, when it would be time to receive it, etc.).

4.6. In the case of a corporate order, the User is also obliged to provide his Tax ID.

4.7. Payment methods:

• Stripe (with credit card payment)

Further information about data transfer when paying by bank card can be found in the Data Protection Notice.

4.8. Shipping methods: online shopping

4.9. Correction of data entry errors: the User can always go back to the previous phase before closing the ordering process, where he can correct the entered data.

4.10. After providing the data, the User can send their order by clicking on the "Send Order" button. By placing the order, the User acknowledges that they are subject to a payment obligation.

4.11. After the User's order has been received, it will be confirmed by electronic means immediately in a letter sent to the User's e-mail address. If this confirmation is not received by the User within the expected deadline depending on the nature of the service, but no later than 48 hours from the date of sending the User's order, the User will be released from the offer or contractual obligation. The order and its confirmation shall be deemed to have been received by the service provider or the User when it becomes available to them. The parties may deviate from the above rules if they have agreed to this.

4.12. The Service Provider excludes its responsibility for confirmation if the confirmation does not arrive on time because the User provided incorrect data during registration or ordering, or cannot receive messages due to the storage space belonging to his/her account being full.

4.13. An electronic invoice will be prepared for the order, which will be delivered to the e-mail address provided by the User. 

4.14. If an error or omission occurs in the products or prices on the website or on the order form, we reserve the right to make corrections. In such a case, we will inform the buyer of the new data immediately after the error is recognized or modified. The buyer can then confirm the order once again, or it is possible for either party to withdraw from the contract.

5. PROCESSING AND FULFILLMENT OF ORDERS

5.1. Orders for virtual products (see above) are processed automatically when paid online.

5.2. The general delivery deadline is within 3 working days from the confirmation. If the Service Provider and the User have not agreed on the delivery date, the Service Provider is obliged to deliver the order in accordance with the contract on or within the time specified in the User's notice, or in the absence of a notice, no later than 30 days from the date of receipt of the order by the Service Provider.

5.3. If the Service Provider fails to fulfill its contractual obligations because the product specified in the contract is not available, it is obliged to inform the User immediately and to refund the amount paid by the User immediately, but no later than within 30 days. Fulfillment of this obligation does not exempt the Service Provider from other consequences of its breach of contract.

6. RIGHT OF WITHDRAWAL

6.1. In accordance with Directive 2011/83/EU of the European Parliament and of the Council and Government Decree 45/2014. (II.26.) on the detailed rules for contracts between consumers and businesses, the User may withdraw from the contract without giving any reason and return the ordered product within 14 days of receipt of the ordered product. In the absence of this information, the User is entitled to exercise his right of withdrawal until 1 year has passed.

6.2. The period for exercising the right of withdrawal expires 14 days from the day on which the User, or a third party other than the carrier indicated by him, takes possession of the product.

6.3. The cost of returning the product must be borne by the consumer; the company does not undertake to bear this cost.

6.4. In the event of exercising the right of withdrawal, the User shall not be charged any costs other than the cost of returning the product, however, the Service Provider may demand compensation for material damage resulting from improper use.

6.5. The User does not have the right of withdrawal in the case of a non-prefabricated product that was produced based on the consumer's instructions or at their express request, or in the case of a product that was clearly tailored to the consumer.

6.6. A User who is a consumer may also not exercise his/her right of withdrawal.

1. in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service;
2. in respect of a product or service whose price or fee is subject to possible fluctuations in the financial market that cannot be influenced by the undertaking, even during the period open for exercising the right of withdrawal;
3. for products that are perishable or have a short shelf life;
4. in respect of a product in sealed packaging that cannot be returned after opening after delivery for health or hygiene reasons;
5. in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
6. in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
7. in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;
8. in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
9. with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
10. in the case of contracts concluded at public auction;
11. in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
12. with regard to digital content provided on a non-tangible medium, if the business has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the consumer has declared his acknowledgement that he will lose his right of withdrawal after commencement of performance.

6.7. After the product is returned, the Service Provider shall immediately, but no later than within 14 days, refund the amount paid to the User, including the shipping fee, in accordance with the above legislation.

6.8. During the refund, we will use the same payment method as the one used in the original transaction, unless the User expressly consents to the use of a different payment method; the User will not incur any additional costs as a result of using this refund method.

6.9. The User is obliged to return the goods or hand them over to the Service Provider without undue delay, but in any case not later than 14 days from the date on which the User sends the notification of withdrawal from the contract to the Service Provider. The User meets the deadline if he returns or hands over the product(s) before the expiry of the 14-day period.

6.10. The User, who is a consumer, shall bear only the direct cost of returning the product, unless the business has agreed to bear this cost.

6.11. The User may only be held liable for any loss of value in the products if it has occurred due to handling other than that necessary to establish the nature, properties and operation of the product.

6.12. The Service Provider may withhold the refund until the product(s) have been returned or the User has provided evidence that they have been returned: whichever is earlier.

6.13. If the User wishes to exercise his/her right of withdrawal, he/she may notify the Service Provider in writing or by telephone at one of the Service Provider's contact details. When notifying in writing by post, the date of posting is taken into account, and when notifying by telephone, the date of posting is taken into account. In the case of notifying by post, the Service Provider accepts notification as a registered item or package. The User may return the ordered product to the Service Provider by post or by courier service.

6.14. The User must pay special attention to the intended use of the product, as the User is responsible for compensation for damages resulting from improper use! Within 14 days of the return of the product, the Service Provider will refund the purchase price of the product, including shipping costs, to the bank account number provided by the User.

6.15. Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses is currently available at the following address: https://net.jogtar.hu/jogszabaly?docid=a1400045.kor

6.16. Directive 2011/83/EU of the European Parliament and of the Council is currently available at: https://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2011:304:0064:0088:HU:PDF

6.17. The User may contact the Service Provider with any other complaints using the contact details provided in these Regulations.

6.18. The right of withdrawal does not apply to businesses, i.e. persons acting in the course of their profession, independent occupation or business activity.

7. FAULTY PERFORMANCE

7.1. The Service Provider shall perform defectively if the service does not meet the quality requirements set out in the contract or by law at the time of performance. The Service Provider shall not perform defectively if the User was aware of the defect at the time of conclusion of the contract or should have been aware of the defect at the time of conclusion of the contract.

7.2. In the event of defective performance, the Service Provider must immediately and free of charge repair or replace the defects or provide them again. If the User becomes aware of such defects, the User must immediately notify the Service Provider in writing of his/her warranty or guarantee claims. To enforce the warranty or guarantee, the User must present the invoice received from the Service Provider.

8. COMPLAINT HANDLING

8.1. The place of complaint handling is the registered office of the Service Provider: Zsofia Vass – Calle Valois 18, Puerto de la Cruz, 38400, Santa Cruz de Tenerife, Spain

In addition, in order to communicate complaints, the Service Provider can be reached at the following e-mail address: info@lelekkapu.hu

8.2. Our goal is to fulfill all orders in good quality and to the full satisfaction of the customer. If the User nevertheless has any complaints regarding the contract or its fulfillment, they can submit their complaints to the above contact details.

8.3. The Service Provider shall immediately examine the oral complaint and remedy it as necessary. If the User does not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Service Provider shall immediately record the complaint and its position on it and shall provide a copy thereof to the User.

8.4. The Service Provider shall respond to the written complaint in writing within 30 days. It shall justify its position on rejecting the complaint. The Service Provider shall keep the minutes of the complaint and a copy of the response for 5 years and shall present them to the supervisory authorities upon request.

8.5. We inform you that if your complaint is rejected, you may initiate proceedings with an official or conciliation body using the contact details below.

8.6. The Service Provider uses the conciliation board procedure to resolve consumer disputes.

8.7. You can also file a complaint with the National Consumer Protection Authority:

National Consumer Protection Authority

Address: 1051 Budapest, Sas u.19. 3rd floor.

Central phone number: +36 1 450-2598

E-mail: fogyved_kmf_budapest@bfkh.gov.hu

Or you can find a list of its regional offices here: https://www.kormanyhivatal.hu/hu

You can find the Consumer Protection Portal here: https://fogyasztovedelem.kormany.hu/#/fogyasztovedelmi_hatosag

In case of a complaint, you have the option to contact the following conciliation body:

Budapest Conciliation Board

Address: 1016 Budapest, Krisztina krt. 99.

Phone number: (1) 488-2131

Fax number: (1) 488-2186

Website address: www.bekeltet.hu

E-mail address: bekelteto.testulet@bkik.hu

You can find a list of conciliation bodies in Hungary here: https://fogyasztovedelem.kormany.hu/#/bekelteto_testuletek

9. MISCELLANEOUS PROVISIONS

9.1. The Service Provider and the User shall attempt to settle their disputes amicably. The User and the Service Provider agree to the jurisdiction of the Budapest Metropolitan Court/Trønhség for any legal disputes falling within the scope of these Regulations that cannot be settled by agreement within 30 (thirty) calendar days.

9.2. The Service Provider is entitled to use a collaborator to fulfill its obligations. The Service Provider is not liable for the unlawful conduct of the collaborator.

9.3. If any part of these Regulations becomes invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining parts shall not be affected.

9.4. If the Service Provider does not exercise its rights under the Regulations, the failure to exercise the right shall not be considered a waiver of the given right. Any waiver of any right shall only be valid if expressly stated in writing.

9.5. The User guarantees the accuracy of any information provided to the Service Provider (e.g. name, address, e-mail address, telephone number, billing information, etc.), and may not make any financial, legal or other claims against the Service Provider for any defective performance resulting from the incorrect/incomplete provision of such information. The Service Provider shall take all necessary measures to obtain the information necessary for the service from the User, and shall correct the incorrect/incorrect data(s) at the User's request or upon clarification.

EAST: September 12, 2026.

Annex 1: Sample Statement of Withdrawal/Termination (fill in and return only if you intend to withdraw from the contract)

Addressee: Carretera General Las Arenas 75B, Phase II, viv. 107, Puerto de la Cruz, 38400, Santa Cruz de Tenerife, Spain

I, the undersigned, declare that I exercise my right of withdrawal/termination with regard to the contract for the sale of the following product(s) or the provision of the following service:

Product(s) name:

Date of contract conclusion/date of receipt:

Order unique identification number:

Consumer's name:

Consumer's address:

Signature of the consumer: (only in case of a declaration made on paper)

Date: